Terms of Service

These Terms of Service ("Terms") govern access to and use of the websites, software, applications, extensions, APIs, platforms, integrations, products, subscriptions, features, and related services provided by Frigga Cloud Private Limited ("Frigga", "we", "us", or "our").

By creating an account, clicking to accept these Terms, purchasing or subscribing to a Service, accessing a free or trial Service, installing Frigga software, or otherwise accessing or using the Services, you agree to be legally bound by these Terms and the policies expressly incorporated into them.

If you access or use the Services on behalf of a company, organization, employer, or other legal entity, you represent that you have authority to bind that entity. In that case, "you" and "your" refer to both you and that entity.

If you do not agree to these Terms, do not access or use the Services.

These Terms should be read together with Frigga's Privacy Policy, Cookie Policy, Refund & Cancellation Policy, and, where applicable, any Data Processing Addendum ("DPA"), Order Form, Enterprise Agreement, Managed Services Agreement, Statement of Work, Service Level Agreement, or other written agreement between Frigga and a Customer.

1. About Frigga

Frigga provides software and technology services relating to software engineering, AI-assisted engineering, cloud infrastructure, DevOps, observability, incident management, access management, engineering workflows, automation, and related technical operations, including CodeZero, Vörr, and other Frigga products and services made available from time to time (collectively, the "Services").

The functionality available to a Customer may depend on the applicable Service, subscription plan, configuration, permissions, integrations, usage limits, geographic availability, and applicable Order Form or other agreement.

Product descriptions may change as the Services evolve. These Terms apply to current and future Frigga Services that reference or incorporate these Terms unless separate terms expressly apply.

2. Definitions

For purposes of these Terms:

"Customer" means an individual or organization that accesses, subscribes to, purchases, or otherwise uses the Services.

"Organization" means a company, business, team, employer, or other entity that maintains or controls a Frigga workspace, account, or subscription.

"Authorized User" means an individual permitted to access the Services through a Customer or Organization account.

"Customer Data" means data, content, information, technical data, source code, logs, configurations, infrastructure information, observability information, or other information submitted to, connected to, accessed by, transmitted through, or processed by the Services by or on behalf of a Customer.

"Repository Data" means source-code contents and associated repository information, including files, repository metadata, branches, commits, symbols, code relationships, dependencies, and similar technical information.

"Derived Repository Data" means technical representations generated from Repository Data to provide or improve the Services, including indexes, embeddings, graph-based representations, and relationships.

"Personal Information" or "Personal Data" means information relating to an identified or identifiable individual, as defined under applicable privacy or data-protection law.

"Order Form" means an order, quotation, purchase document, online checkout, or other document identifying the applicable Services, fees, subscription term, usage rights, or commercial terms accepted by the parties.

3. Eligibility, Accounts, and Organizations

You may use the Services only if your use is permitted by applicable law and you have legal capacity to enter into these Terms or are using the Services under the lawful authorization or supervision of a parent, legal guardian, educational institution, Organization, or other responsible party where applicable.

The Services are general-purpose software and engineering tools and are not specifically designed, marketed, or operated as children's services. Frigga may apply age restrictions or other protections where required by applicable law.

You are responsible for maintaining accurate account information, protecting authentication credentials, and promptly notifying Frigga of suspected unauthorized account access.

You must not impersonate another person, create accounts using materially false information, circumvent account restrictions, or permit unauthorized use of your account.

Where an account is associated with an Organization, authorized Organization administrators may manage users, permissions, products, subscriptions, workspaces, repositories, integrations, and Organization-controlled access. An Organization administrator may add, suspend, remove, or modify Authorized Users and their access in accordance with the Organization's authority.

4. Right to Use the Services and Local Software

Subject to these Terms and payment of applicable fees, Frigga grants you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the applicable Services during the permitted subscription or usage period for your internal purposes or the internal purposes of your Organization.

Certain Services may include downloadable or locally installed software, command-line tools, extensions, agents, connectors, or other components. Frigga grants you a limited right to install and use those components solely in connection with the applicable Service and plan.

Certain Frigga products or components may operate locally on a user's device or computing environment. Where functionality is expressly provided as local-only, local processing does not by itself cause Frigga to collect Customer source code, confidential repository content, sensitive Customer Data, or product telemetry, except where a feature expressly states otherwise.

If a user enables a Frigga-hosted feature, synchronization feature, remote integration, external AI provider, API, extension, or other connected functionality from local software, information may be transmitted as required by that enabled feature and handled under these Terms, the Privacy Policy, or the applicable third party's terms, as relevant.

Open-source components are governed by their applicable open-source licences to the extent required by those licences. These Terms do not restrict rights independently granted under an applicable open-source licence.

5. Plans, Usage Limits, Fees, Billing, and Cancellation

Frigga may provide free, trial, paid, Enterprise, usage-based, credit-based, seat-based, or custom plans.

Each plan may include limits relating to Authorized Users, repositories, storage, tool calls, API requests, compute, usage credits, integrations, cloud environments, features, support, or other Service resources.

Frigga may reasonably enforce documented plan limits and may throttle or restrict usage that materially exceeds applicable limits, threatens security or Service stability, or materially interferes with use of the Services by others. Frigga will not impose undisclosed paid overage charges solely because usage exceeds a plan limit.

Free trials, promotional access, free credits, or evaluation features may be subject to specific duration, functionality, usage, or expiry conditions disclosed with the applicable offer. Promotional credits are not cash or stored value and cannot be redeemed for cash unless Frigga expressly states otherwise.

You agree to pay the fees applicable to Services you purchase. Fees, billing frequency, currency, taxes, subscription term, usage charges, and payment conditions will be disclosed through the applicable pricing page, checkout flow, Order Form, invoice, or other written agreement.

Frigga may use authorized third-party payment aggregators or processors to process payments, recurring mandates, and refunds.

Where a subscription is identified as automatically renewing, it will renew for the applicable renewal period unless cancelled in accordance with the cancellation mechanism provided by Frigga or the applicable agreement.

Refund eligibility, cancellation consequences, duplicate payments, technical payment failures, and related matters are governed by Frigga's Refund & Cancellation Policy and any applicable Order Form or written agreement. Nothing in these Terms limits a mandatory refund or cancellation right that cannot lawfully be excluded.

6. Customer Data Ownership

As between Frigga and the Customer, the Customer retains its rights in Customer Data.

Frigga does not acquire ownership of Customer source code, repositories, infrastructure information, logs, Customer configurations, documents, or other Customer Data merely because that information is processed through the Services.

You represent that you have the authority necessary to connect, submit, or otherwise make Customer Data available to the Services and to authorize the processing expressly applicable to your selected Service plan.

The presence of third-party or open-source material within a repository does not by itself constitute a representation that you own that third-party or open-source material. You remain responsible for complying with applicable third-party rights and licence obligations.

7. Rights Necessary to Provide the Services

You authorize Frigga to exercise the limited rights reasonably necessary to host, access, transmit, process, reproduce as technically necessary, index, analyze, store, retrieve, transform, and generate technical representations from Customer Data in order to provide, secure, maintain, support, and operate the Services in accordance with your configuration, these Terms, the applicable Service plan, the Privacy Policy, any applicable DPA, and any applicable Order Form or written agreement.

This authorization includes processing necessary to create repository indexes, embeddings, graphs, contextual representations, and other Derived Repository Data where such functionality forms part of the applicable Service.

This authorization does not transfer ownership of Customer Data to Frigga.

Following termination or deletion, Frigga will handle Customer Data in accordance with the deletion and retention provisions of the Privacy Policy, any applicable DPA, and any applicable written agreement.

8. Repository, Source-Code, and Derived Data Processing

Certain Services require Customer-authorized access to source-code repositories.

Where required to provide the applicable Service, Frigga may create an operational repository copy on Frigga-managed infrastructure and process Repository Data including source-code files, file contents, directory structures, repository metadata, commits, branches, symbols, dependency information, code relationships, comments, configuration information, and similar technical information.

Frigga may generate Derived Repository Data such as repository indexes, embeddings, software or repository graphs, symbol relationships, dependency relationships, contextual representations, and similar technical representations.

Repository Data and Derived Repository Data are processed as Customer Data.

Operational repository copies and associated Derived Repository Data are retained and deleted in accordance with the Privacy Policy and the Customer's applicable Service configuration. Deleting or disconnecting a repository is separate from deleting the Customer's entire Frigga account or Organization.

9. Integrations, Credentials, and Third-Party Services

Customers may authorize Frigga to connect to source-control systems, cloud platforms, CI/CD systems, monitoring systems, observability platforms, logging platforms, tracing platforms, incident-management systems, security systems, AI clients, and other engineering tools.

The information accessible to Frigga depends on the scopes and permissions authorized by the Customer. You are responsible for ensuring that you have appropriate authority to connect those systems.

Where Frigga stores credentials necessary to operate a Customer-authorized integration, those credentials are handled in accordance with the Privacy Policy and Frigga's applicable security controls.

Where a Customer independently selects, configures, or controls a third-party service, that third party's terms, privacy practices, licences, availability, and security practices apply to its independent activities.

Frigga is not responsible for independent processing or acts performed by a third-party service outside Frigga's control. Nothing in this section limits Frigga's responsibility for information that Frigga itself receives, collects, or processes through Frigga-operated infrastructure.

10. MCP, Customer-Controlled AI, and Frigga-Controlled AI Features

Certain Services, including Vörr functionality, may expose engineering context and technical capabilities through the Model Context Protocol ("MCP") or similar tool-based interfaces.

An authorized third-party AI client may determine that Customer context is required and invoke an authorized Frigga tool. Frigga may process the request and return the requested context or technical response to the Customer-authorized client or environment.

After information has been returned to a Customer-controlled AI client, subsequent processing by the Customer-selected AI software or model provider is controlled by the Customer's selected provider, provider configuration, credentials, subscription, contractual relationship, and privacy settings.

Frigga does not control the independent processing performed by a Customer-selected AI provider after information has been returned to the Customer's AI client.

Separate Frigga functionality may use third-party AI providers where such functionality is enabled. Where Frigga itself invokes such a provider, Frigga will limit the information provided to what is reasonably necessary for the applicable function and will handle that processing in accordance with the Privacy Policy and applicable data-processing obligations.

11. AI and Engineering Output

The Services may generate or provide source code, technical analysis, recommendations, troubleshooting information, remediation suggestions, plans, summaries, contextual information, search results, workflow instructions, or other output ("Output").

AI-generated or automated Output may be inaccurate, incomplete, insecure, outdated, unsuitable, or otherwise incorrect. You are responsible for appropriately reviewing, testing, validating, and approving Output before relying on it or using it in a production or other material environment.

Frigga does not represent that generated code or recommendations are automatically suitable for deployment.

Because of the nature of artificial-intelligence systems, Output may not be unique, and other users may receive identical or similar Output.

Frigga does not claim ownership of Customer-specific Output solely because it was generated through the Services. Subject to applicable law, third-party rights, open-source licences, and Frigga's pre-existing intellectual property, a Customer may use Customer-specific Output generated for that Customer for lawful business purposes.

Frigga does not warrant that AI-generated Output is eligible for intellectual-property protection, unique, or free from third-party intellectual-property rights.

12. Frigga Intellectual Property and Feedback

Frigga and its licensors retain all rights, title, and interest in and to the Services, Frigga software, proprietary algorithms, user interfaces, designs, documentation, APIs, service architecture, non-Customer-specific technical systems, trademarks, logos, trade names, proprietary workflows, improvements, and other Frigga intellectual property.

Except to the extent expressly permitted by applicable law or an applicable open-source licence, you must not reverse engineer, decompile, disassemble, bypass licence or usage restrictions, attempt unauthorized extraction of proprietary software, APIs, systems, or non-public system logic, scrape non-public Service functionality, misuse confidential Frigga documentation or APIs, or remove proprietary notices.

If you voluntarily provide suggestions, ideas, feature requests, or general feedback concerning the Services, you grant Frigga a non-exclusive, worldwide, perpetual, irrevocable, royalty-free right to use that feedback for developing, improving, and operating Frigga's products and services. This does not give Frigga ownership of Customer source code, Customer Confidential Information, or other Customer Data merely because such information accompanies a support request or technical discussion.

13. Confidentiality and Personnel Access

Each party may receive non-public information from the other that a reasonable person would understand to be confidential ("Confidential Information").

Customer Confidential Information includes, regardless of whether it is marked confidential, Customer source code, non-public Repository Data, credentials, secrets, private keys, security information, non-public infrastructure configurations, non-public architecture information, and non-public Customer Data.

The receiving party will use Confidential Information only for authorized purposes, protect it using reasonable safeguards, and disclose it only to personnel, contractors, professional advisers, or service providers who reasonably need access and are subject to appropriate confidentiality obligations.

Confidential Information does not include information that the receiving party can demonstrate is publicly available without breach, was lawfully known without confidentiality obligation, is lawfully received from a third party without confidentiality obligation, or is independently developed without use of the disclosing party's Confidential Information.

Frigga personnel do not have direct access to Customer source code or other Customer Data through ordinary internal systems or workflows.

Frigga customer-support personnel cannot access Customer source code or other Customer Data unless the Customer expressly authorizes such access for a specific support, troubleshooting, or service-related purpose. Where Customer-authorized access is provided, access will be limited to the information and personnel reasonably necessary for that purpose and will remain subject to applicable access controls and confidentiality obligations.

Automated Frigga systems may process Customer Data as necessary to provide and operate the Services without requiring routine human access. Disclosures required by binding law or legal process are addressed separately below and in the Privacy Policy.

14. Acceptable Use and Customer Responsibilities

You must not use the Services to violate applicable law; access systems or data without appropriate authorization; distribute malware or destructive code; compromise, disrupt, overload, or interfere with systems or networks; conduct unauthorized security attacks or unlawful surveillance; obtain or exploit credentials without authorization; bypass access controls, usage limits, rate limits, licence restrictions, or security protections; infringe intellectual-property, privacy, confidentiality, or other legal rights; or materially interfere with the availability or operation of the Services.

You are responsible for maintaining appropriate authority over connected repositories and systems, configuring permissions appropriately, securing accounts and endpoints, protecting credentials under your control, reviewing permissions granted to integrations, reviewing and testing AI-generated Output, maintaining appropriate backups where needed, ensuring lawful use of Customer Data, and complying with applicable third-party licence obligations.

Frigga may investigate suspected violations and may take proportionate action under Section 17.

15. Privacy, Security, DPA, and Subprocessors

Frigga's Privacy Policy is incorporated into these Terms with respect to Frigga's handling, retention, deletion, security, and processing of Customer Data and Personal Information, including repository handling, credentials, data location, retention/deletion, subprocessors, security incidents, and privacy rights.

Where Frigga processes Personal Data on behalf of a Customer and applicable law requires a data-processing agreement, such processing will be governed by Frigga's applicable DPA or another written data-processing agreement between the parties.

Frigga may use service providers and subprocessors as described in the Privacy Policy and applicable DPA. Where required by applicable law or the applicable DPA, Frigga will provide applicable Customers with notice of material new or replacement subprocessors and an opportunity to object as provided by those terms.

Frigga implements technical and organizational measures designed to protect Customer Data and Personal Information from unauthorized access, alteration, loss, misuse, or disclosure. No network, application, software system, or security control can guarantee absolute security.

Customers remain responsible for securing systems, accounts, endpoints, credentials, integrations, permissions, and third-party services under their control.

16. Service Availability and Changes

Frigga will use commercially reasonable efforts to operate paid Services in accordance with their applicable functionality.

Unless a separate Service Level Agreement expressly applies, Frigga does not guarantee uninterrupted availability, a specific uptime percentage, absence of bugs, compatibility with every third-party system, or continuous availability of third-party integrations.

Frigga may modify, update, improve, replace, or discontinue features as the Services evolve. Where reasonably practicable, Frigga will provide appropriate notice before materially discontinuing functionality that forms a material part of a paid Service during a committed subscription term.

Frigga may make immediate changes reasonably necessary to address security vulnerabilities, unlawful use, urgent technical risks, third-party platform changes, or legal requirements.

17. Suspension, Termination, and Data After Termination

Frigga may suspend or restrict access where reasonably necessary because of non-payment, material breach of these Terms, a security threat, suspected unauthorized access, unlawful activity, material violation of Section 14, usage materially threatening Service stability, a legal requirement, or an Organization administrator's lawful request concerning Organization-controlled access.

Where reasonably practicable and appropriate, Frigga will provide notice and an opportunity to cure before suspending or terminating a paid Customer for a remediable contractual breach. Frigga may take immediate action where delay would reasonably create material security, legal, operational, or third-party risk.

You may stop using the Services at any time. Paid subscription cancellation is governed by Section 5 and the Refund & Cancellation Policy.

Upon termination or expiration, your right to access the affected Service ends except as otherwise expressly provided, unpaid amounts properly due remain payable, and provisions intended by their nature to survive remain effective.

Customer Data will be handled after termination in accordance with the Privacy Policy, applicable DPA, and applicable written agreement. Subscription cancellation, account deletion, Organization deletion, repository deletion, and integration disconnection are separate actions and may have different technical consequences.

18. Managed Services

Certain Frigga offerings may include managed engineering, DevOps, cloud, SRE, implementation, support, consulting, or operational services.

Where managed services are purchased, the applicable Statement of Work, Managed Services Agreement, Enterprise Agreement, Service Level Agreement, Order Form, or other written agreement governs the scope, responsibilities, deliverables, approvals, service levels, fees, and operational obligations applicable to that engagement.

These Terms do not by themselves create a commitment by Frigga to provide 24x7 support, infrastructure management, incident response, implementation, or other managed services unless expressly purchased.

19. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AND EXCEPT FOR WARRANTIES EXPRESSLY PROVIDED IN A WRITTEN AGREEMENT, THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

FRIGGA DOES NOT WARRANT THAT THE SERVICES WILL ALWAYS BE UNINTERRUPTED OR ERROR-FREE; THAT EVERY DEFECT WILL BE CORRECTED; THAT AI OR AUTOMATED OUTPUT WILL ALWAYS BE ACCURATE, SECURE, OR SUITABLE FOR PRODUCTION; THAT GENERATED CODE WILL BE FREE FROM DEFECTS; THAT THIRD-PARTY INTEGRATIONS WILL REMAIN AVAILABLE; OR THAT THE SERVICES WILL PREVENT EVERY SECURITY INCIDENT, OUTAGE, LOSS, OR ERROR.

Engineering, cloud, security, and AI-assisted decisions may have material consequences. Customers are responsible for appropriate human review, testing, approvals, change management, and production controls.

Nothing in this section excludes a warranty or statutory right that cannot lawfully be excluded.

20. Indemnification

To the maximum extent permitted by applicable law, you will defend, indemnify, and hold harmless Frigga Cloud Private Limited and its directors, officers, employees, and agents from third-party claims, damages, liabilities, penalties, and reasonable legal costs arising from:

• Customer Data provided or connected by you in violation of applicable law or third-party rights;
• your material violation of these Terms;
• your unauthorized or unlawful use of the Services;
• your infringement or misappropriation of a third party's intellectual-property or confidentiality rights through your use of the Services; or
• your use of the Services against systems or information you were not authorized to access.

This obligation does not apply to the extent a claim was caused by Frigga's own breach of these Terms, willful misconduct, or unlawful conduct.

Frigga will provide reasonably prompt notice of a covered claim and reasonable cooperation, subject to the indemnifying party's control of the defence and settlement. No settlement may impose an admission of wrongdoing or non-monetary obligation on the indemnified party without its consent.

21. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, BUSINESS OPPORTUNITY, GOODWILL, OR ANTICIPATED SAVINGS, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FRIGGA'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO A PAID SERVICE OR THESE TERMS WILL NOT EXCEED THE FEES ACTUALLY PAID BY THE CUSTOMER TO FRIGGA FOR THE AFFECTED SERVICE DURING THE TWELVE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

FOR A SERVICE PROVIDED ENTIRELY WITHOUT CHARGE, FRIGGA'S AGGREGATE LIABILITY WILL NOT EXCEED INR 10,000.

The limitations in this section do not apply to liability that cannot lawfully be excluded or limited. Any different liability allocation expressly stated in a signed Enterprise Agreement, Managed Services Agreement, or other written agreement will control for that agreement.

22. Consumer Rights

The Services are primarily intended for professional and business use.

Where an individual qualifies as a consumer under applicable law, nothing in these Terms excludes, restricts, or waives mandatory consumer rights.

Where mandatory consumer law conflicts with a provision of these Terms, the mandatory consumer requirement will apply to the extent of that conflict.

23. Government Requests, Export Controls, and Legal Compliance

Frigga may disclose information where required by applicable law, court order, regulation, or other binding legal process.

Where legally permitted and appropriate, Frigga will seek to notify the affected Customer before disclosing Customer Data in response to a governmental or law-enforcement request. Frigga may review legal requests for appropriate authority and scope and, where reasonably appropriate and legally available, seek clarification, narrow a request, or challenge a request that appears unlawful or materially overbroad.

You must not use, export, re-export, transfer, or make the Services available in violation of applicable export-control, sanctions, trade-control, or other applicable laws. Frigga may restrict access where reasonably necessary to comply with binding legal restrictions.

24. Changes to These Terms and Electronic Communications

Frigga may update these Terms to reflect changes to the Services, commercial models, security requirements, technology, legal requirements, business operations, or other legitimate operational needs.

The updated Terms will identify the applicable Last Updated date. Where a change materially affects an existing paid Customer's rights or obligations, Frigga will provide reasonable notice where required by applicable law or contract.

You agree that Frigga may provide contractual and service-related communications electronically, including through email, account notifications, in-product notices, website notices, or other electronic means reasonably associated with the Services.

Frigga may maintain records relating to electronic acceptance of these Terms or other agreements, including the applicable version, account, timestamp, and related acceptance information.

25. General Terms

Neither party will be liable for failure or delay in performing an obligation, other than a payment obligation, to the extent caused by circumstances beyond that party's reasonable control, provided the affected event was not caused by that party's material breach of the applicable agreement.

You may not assign or transfer these Terms or a subscription without Frigga's prior written consent, except in connection with a merger, acquisition, corporate reorganization, or sale of substantially all relevant assets where the assignee assumes the applicable obligations. Frigga may assign these Terms in connection with a merger, acquisition, restructuring, sale of business or assets, or transfer to a successor or affiliated entity.

Failure by either party to enforce a provision does not waive that party's right to enforce it later.

If any provision is found invalid or unenforceable, that provision will be enforced to the maximum extent lawfully permitted and the remaining provisions will remain in effect.

These Terms do not create a partnership, joint venture, employment relationship, franchise, or agency relationship between the parties.

Where documents conflict, the following order of precedence applies unless a signed agreement expressly provides otherwise:

1. a signed Enterprise Agreement, Managed Services Agreement, or other negotiated master agreement; 2. an applicable signed Order Form or Statement of Work; 3. an applicable DPA, solely for matters concerning processing of Personal Data; 4. product-specific written terms expressly stated to modify these Terms; 5. these Terms; 6. the Privacy Policy for Frigga's handling, retention, deletion, security, and processing of Customer Data and Personal Information; and 7. the Refund & Cancellation Policy for refund and cancellation matters not otherwise specifically agreed.

Notwithstanding the foregoing, with respect to Frigga's collection, use, storage, retention, deletion, security, disclosure, sharing, or other processing of Customer Data or Personal Data, the applicable DPA will control first where applicable, followed by the Privacy Policy, unless a signed agreement expressly provides otherwise.

A commercial Order Form does not override a DPA concerning Personal Data unless it expressly states that it amends that DPA.

These Terms, together with documents expressly incorporated into them and applicable Order Forms or signed agreements, constitute the agreement between the parties concerning the applicable Services and supersede prior discussions or representations concerning the same subject matter.

26. Governing Law and Jurisdiction

These Terms are governed by the laws of India, without regard to conflict-of-law principles.

Subject to mandatory rights or jurisdiction available under applicable consumer law, the courts of competent jurisdiction in Bengaluru, Karnataka, India will have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Services.

Where the parties have entered into a separate written agreement containing an arbitration or dispute-resolution provision, that provision will govern disputes arising under that agreement.

27. Contact and Grievance Officer

The Services are provided by:

Frigga Cloud Private Limited
1st Floor, Plot No. 7F, Raj Pinnacle
Industrial Park Road, Phase 1, 6th Cross
Behind Teleradiology Solution
Doddanekundi, Bengaluru
Bengaluru Urban, Karnataka 560048
India

Website: frigga.cloud
Email: hello@frigga.cloud

For complaints or grievances concerning Frigga's Services, Customers may contact:

Shafan Muhammed
Chief Operating Officer and Grievance Officer
Frigga Cloud Private Limited

Email: hello@frigga.cloud

Privacy-specific requests and grievances are additionally governed by Frigga's Privacy Policy.