Escalation timing and notification paths can be configured separately for each severity.
Incident states
State
Meaning
Active
The incident has been raised.
Acknowledged
Someone has taken ownership.
Escalating
No acknowledgement occurred within the configured time.
Resolved
The incident has been closed.
Roles and permissions
Action
Admin
Member
View incidents
Yes
Yes
Acknowledge incidents
Yes
Yes
Resolve incidents
Yes
Yes
View configuration
Yes
Yes
Change Shankh configuration
Yes
No
Manage workspaces, teams and members
Yes
No
Configure alerting
Yes
No
Configure escalation
Yes
No
Configure cloud integration
Yes
No
Notification channel availability
Channel
Incident delivery
Slack
Supported
Telegram
Supported
Mobile push
Supported
WhatsApp
Not currently available
Voice calls
Not currently available
SMS
Not currently available
Email
Not currently available
Some unavailable channels may still appear in parts of the interface. Do not use them as production escalation channels until delivery is enabled.
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